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第四范式业界首推免费智能客服服务

2018-3-15 14:27| 发布者: admin| 查看: 9919| 评论: 12

2018年3月15日,人工智能公司第四范式正式宣布,将免费对外开放旗下“第四范式智能客服”平台(平台链接https://bot.4paradigm.com。据了解,这是智能客服市场的首款免费产品。第四范式方面表示,定位于免费的智能客服开放平台,“智能客服”可以提供任务对话业务咨询知识图谱、智能聊天等多项较为常见功能,仅需配置2分半钟,即可接入APP、微信公众号、Web端、微博等渠道。此外,企业开发者还可根据自身业务需求,在平台上开发定制化服务提供更为专业的智能客服服务。

近年来,客服类业务的快速增长激发出机器代替人工客服的大量需求然而,开发一套智能客服系统,需拥有自然语言处理、意图识别、知识图谱、单轮/多轮对话等引擎作为支撑,其中涉及自然语言处理语义相似度状态机高维机器学习深度学习等诸多底层算法。专业人才匮乏、成本制约等原因使众多企业难以获得智能客服的能力,第四范式则希望改变这种行业困境。

第四范式“智能客服”基于NLP、深度学习、语音智能理解与交互等人工智能技术,使用海量数据建立对话模型,结合多轮对话与实时反馈自主学习,精准识别用户意图,并支持文字、语音图片的交互。同时,为帮助企业零成本构建基于AI的客服体系,帮助开发者零门槛完成技术开发,“智能客服”平台形式免费开放企业和个人进行简单配置后,即可拥有属于自己的客服机器人

在接入方式上,目前“智能客服”支持全渠道分钟级接入,即通过API的形式快速接入APPWeb端公众号、微博。以微信公众号为例,用户首先登录“智能客服”进行注册,随后导入业务相关的Q&A,再通过公众号管理员扫码授权,以上三步即可完成智能客服平台的接入,享受平台上的各项服务

第四范式方面表示,这套智能客服产品是基于第四范式先知”打造,最大限度降低应用智能客服的成本门槛,希望有更多不同领域的开发者共同参与,进一步加速AI规模化落地进程,向AI for Everyone的目标迈进据了解,已经有超过二十家企业正在试用智能客服涵盖汽车保险银行医疗电商教育法律O2O等领域


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